cku9's Privacy Policy

2. Types of Information Collected

cku9 may collect the following types of information:

a. Identity Information

• Full name and date of birth
• National ID number or passport number (for age verification)
• Email address and mobile number
• Current address

b. Financial Information

• Mobile banking account details (bKash, Nagad, Rocket)
• Bank account details (where required)
• Transaction history — records of deposits and withdrawals

c. Usage Information

• Your gaming history and preferences
• Time spent on the platform and activity logs
• Device information (device type, operating system, browser version)
• IP address and general geographic location

d. Communication Information

• Records of conversations with us via live chat or email
• Support ticket details
• Feedback and reviews (if provided)

3. How We Collect Information

We collect your information in several ways:

• Directly provided information: Information you provide when filling out registration forms, during account verification, or when contacting our support team.
• Automatic collection: When you visit our website, certain information is collected automatically through cookies, log files, and similar technologies.
• Third-party sources: Some information may be verified through approved third parties during the identity verification or KYC process.
• Payment processors: Necessary information is exchanged through payment providers such as bKash, Nagad, Rocket, or banks to complete financial transactions.

4. Purpose of Using Information

cku9 uses your information only for the following legitimate purposes:

• Creating and managing your account and confirming your identity
• Verifying that you are 21 years of age or older (age verification is our obligation)
• Processing deposits, withdrawals, and other financial transactions
• Improving the quality of our services and personalizing the user experience
• Resolving technical issues and ensuring platform security
• Preventing fraud, money laundering, and other unlawful activities
• Enforcing our terms and conditions and responsible gaming policy
• Providing customer support at user request
• Sending relevant promotional information and bonus offers (with your consent)
• Meeting legal obligations and maintaining compliance with regulatory authorities

We never use your information unnecessarily and do not process it for any reason beyond those stated above.

5. Sharing Information with Third Parties

cku9 does not sell or rent your personal information. However, information may be shared in the following limited circumstances:

a. Service Provider Partners

Trusted third-party service providers working on our behalf — such as payment processors, identity verification services, and technical infrastructure providers — may receive necessary information. These providers are bound by strict confidentiality agreements and may use information only for the specific task assigned.

b. Legal Obligations

We may be required to provide information to relevant authorities in response to court orders, government directives, or legal investigations. In such cases, we will make every effort within the bounds of the law to notify you as much as possible.

c. Fraud Prevention

In cases of suspected fraud or money laundering, necessary information may be provided to relevant financial institutions and authorities, which is required in the interest of all users.

d. Corporate Restructuring

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the relevant parties. In such cases, the new controller will be obligated to maintain the same privacy standards.

6. Cookies and Tracking Technologies

The cku9 website uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.

Types of Cookies

• Essential cookies: These are necessary to maintain login sessions and security. Disabling them will prevent the platform from working properly.
• Functional cookies: These help remember your language, preferences, and settings so you do not have to set them up again on each visit.
• Analytical cookies: These are used to understand how users interact with the platform and to improve the quality of the service.

You can manage cookies through your browser settings, but disabling certain cookies may prevent you from using some features of the platform.

7. Data Retention and Deletion

We retain your personal information only for as long as it is needed to provide the service, meet legal obligations, or resolve disputes.

• Active account: All necessary information is retained while your account remains active.
• After account closure: Even after an account is closed, financial and identity information must be retained for a specified period in accordance with applicable law.
• Automatic deletion: Once the designated retention period ends, data is securely deleted or unnecessary portions are anonymized.

For data deletion requests, we will implement them as fully as possible while considering legal obligations and will notify you accordingly.

8. Security Measures

cku9 follows industry-standard advanced technologies and practices to keep your personal information secure:

• SSL/TLS encryption: All data transmitted through our website and app is protected by SSL encryption, which guards information against interception.
• Secure server infrastructure: Our servers operate in secure data centers and undergo regular security audits.
• Access control: Only authorized staff can access your information for necessary reasons, and all access is logged.
• Password hashing: Passwords are never stored in plain text; they are secured using advanced hashing algorithms.
• Two-factor authentication: Two-step verification (2FA) is available to protect your account.
• Regular security testing: Our systems undergo regular penetration testing and vulnerability assessments.

However, no transmission of information over the internet is entirely risk-free. We strive to ensure the highest level of protection, and in the event of any security breach, prompt action will be taken in accordance with applicable law.

9. Your Rights

As a user of cku9, you have the following rights:

• Right to access: You may contact us to find out what information we hold about you.
• Right to correction: You have the right to request correction of any inaccurate or outdated information in your account.
• Right to deletion: In certain circumstances you have the right to request deletion of your data, though legal obligations may limit this right.
• Right to object to processing: You may object to your information being used for marketing communications.
• Right to data portability: You may request your personal information in a structured, commonly used format.
• Right to withdraw consent: You may withdraw consent at any time for information being processed on the basis of your consent.

To exercise these rights, contact us by email ([email protected]) or via live chat. We will aim to respond to your request within 30 business days.

10. Protection of Minors

cku9's services are strictly for users aged 21 and above. We do not knowingly collect information from or provide services to minors.

Age verification during registration is mandatory, and if we become aware that we hold information belonging to a minor, it will be deleted immediately and the associated account will be closed.

If you believe a minor is using our platform, please contact us immediately.

11. Policy Changes

cku9 reserves the right to update this privacy policy from time to time. For any significant changes, we will:

• Publish the updated policy on this page and change the "Last Updated" date
• Send a notification to your registered email where applicable
• Display a clear notice on the login page

Continued use of the platform after changes are made will be considered acceptance of the updated policy. We recommend reviewing this page periodically.

12. Contact Us

If you have any questions or comments about this privacy policy, or any requests regarding your information, please contact our privacy team:

We are always ready to assist in Bengali and take any concerns about your privacy seriously.