cku9 Terms and Conditions
Please read all terms and conditions carefully before using this platform — they define the rights and responsibilities of both you and us.
Welcome to cku9. These terms and conditions ("Terms") apply to the use of the cku9 platform and all its services. By using this website you are considered to have agreed to these Terms. If you do not agree to these Terms, please refrain from using this platform.
1 General Provisions and Definitions
In these Terms, the words "cku9", "we", "us" or "platform" refer to the cku9 online gaming service. "User", "you" or "your" refers to any person registered on this platform or visiting this site.
"Services" refers to all online gaming, betting, live casino, slot machines, sports betting and other entertainment services provided through the cku9 website.
cku9 reserves the right to change, amend or update these Terms at any time. Continued use of the platform after any change will be taken to mean you have accepted the updated Terms. Please check this page regularly.
These Terms apply under the laws of Bangladesh and are intended only for individuals aged 21 (twenty-one) years or older.
2 Account Registration and Eligibility
2.1 Registration Requirements
To open an account on cku9 and use the services, you must meet the following conditions:
- You must be at least 21 (twenty-one) years of age.
- You must be a lawful resident of Bangladesh.
- You may hold only one account — opening multiple accounts is strictly prohibited.
- All information you provide must be truthful, accurate and complete.
- You are not a resident of any prohibited or restricted territory.
2.2 Account Security
It is your responsibility to keep your account password and login details completely confidential. Allowing anyone else to use your account is strictly prohibited. Any unauthorised access to your account must be reported to our support team immediately.
2.3 Account Verification (KYC)
cku9 reserves the right to verify your identity, age and payment details at any time. Failure to provide the required documents for verification in a timely manner may result in the account being temporarily suspended or permanently closed.
3 Deposits, Withdrawals and Payment Policy
3.1 Deposit Rules
The minimum deposit amount on cku9 is ৳500 (five hundred taka) per method. We support the following payment methods:
- bKash — Mobile Banking
- Nagad — Digital Payment
- Rocket — Dutch-Bangla Mobile Banking
- Bank Transfer — any recognised commercial bank
All deposits are processed in Bangladeshi Taka (BDT). Deposits made in a third party's name will not be accepted.
3.2 Withdrawal Rules
The minimum withdrawal amount is ৳1,000 (one thousand taka). Withdrawal requests are generally processed within 15 minutes to 2 hours. Completion of a withdrawal may depend on the payment method and the status of account verification.
The same method used for the deposit must be used when making a withdrawal. cku9 may request additional verification for unusual or suspicious transactions.
Important: Funds linked to money laundering or any other illegal activity will not be accepted, and such suspicious transactions may be reported to the relevant authorities.
4 Bonuses and Promotional Offers
4.1 Welcome Bonus
New members will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. To benefit from this bonus, the bonus amount must be wagered 15 times (15x) before it becomes withdrawable.
4.2 General Rules for Using Bonuses
- Each bonus offer has a specific validity period — any unused bonus will be cancelled after it expires.
- Attempting to claim bonuses by creating multiple accounts is prohibited.
- There may be restrictions on placing bets with bonus funds — the detailed terms of each offer apply individually.
- cku9 reserves the right to change, suspend or cancel any bonus offer.
- If evidence of bonus abuse or fraud is found, the account may be closed and all winnings forfeited.
4.3 VIP Program and Cashback
cku9's VIP program has 4 tiers — Bronze, Silver, Gold and Platinum. You can advance to a higher tier through regular play. The weekly cashback rate differs at each tier — up to 0.3% at Bronze, up to 0.6% at Silver, up to 0.9% at Gold and up to 1.2% weekly cashback at Platinum.
5 Gaming Policy and Fair Play Guidelines
5.1 Fair Play
cku9 is committed to ensuring fair play in all games. All games operated on our platform use Random Number Generator (RNG) technology, which ensures unbiased outcomes.
5.2 Prohibited Activities
Any of the following activities are strictly prohibited and may result in the immediate closure of an account:
- Using any form of cheating, hacking or software to gain an unfair advantage.
- Coordinated abuse of bonuses or promotions as a group (bonus abuse).
- Providing false information or forged documents.
- Using another user's account credentials.
- Using any automated bots or automation software.
5.3 Technical Errors
In the event of winnings incorrectly displayed or incorrect payouts resulting from a technical error, cku9 reserves the right to correct or cancel that amount. Funds paid out as a result of such errors will be recoverable.
6 Privacy, Data Protection and Security
The privacy of your personal information is very important to us. cku9 uses industry-standard SSL encryption technology to keep all your personal and financial information secure.
Detailed guidelines on the collection, use and storage of your information can be found on our Privacy Policy page. By using the platform you are also accepting our privacy policy.
cku9 will not sell or transfer your personal information to any third party except where required by law. However, specific information may be shared with trusted partners as necessary to provide the services, always under a protected agreement.
If you notice any suspicious activity on your account, contact our 24/7 live chat support immediately.
7 Responsible Gaming and Age Verification
7.1 Age Restriction
All cku9 services are intended only for individuals aged 21 years or older. Minors opening an account or participating in gaming is strictly prohibited. We reserve the right to carry out age verification at any time.
7.2 Responsible Gaming Tools
We encourage all users to play responsibly. Gaming is a form of entertainment — it should not be seen as a source of income. Deposit limits, betting limits and self-exclusion options are available on our platform.
If you notice signs of gaming addiction, please visit our Responsible Gaming page for detailed guidance and support.
7.3 Self-Exclusion Policy
Any user may voluntarily request that their account be suspended for a set period or permanently. This request can be made through our live chat or by email.
8 Intellectual Property Rights
All content on the cku9 website — logos, designs, graphics, software, text and other materials — is the intellectual property of cku9 and is protected under international copyright law.
Users may use the platform for personal, non-commercial purposes. However, reusing, publishing or distributing any content without prior written permission from cku9 is prohibited.
9 Limitation of Liability
cku9 does not guarantee uninterrupted or error-free availability of the services. The services may be temporarily unavailable due to technical issues, maintenance or other reasons.
To the maximum extent permitted by law, cku9 will not be liable for any direct, indirect, incidental or consequential damages. Participation in gaming is done at the user's own discretion and risk.
There is a risk of losing money in gaming or betting. Only wager an amount that, if lost, will not have a negative impact on your financial situation.
10 Account Closure and Termination
10.1 Closure at User Request
Any user may request the closure of their account at any time. All pending withdrawals must be completed before the account is closed. Any unused bonuses will be cancelled upon account closure.
10.2 Closure by cku9
cku9 reserves the right to close an account without notice in any of the following circumstances:
- Breach of these Terms.
- Evidence of fraudulent or deceptive activity.
- Providing false information or identity fraud.
- Systematic abuse of bonuses or promotions.
- Being identified as an underage user.
10.3 Return of Funds
Legitimate funds (excluding bonus funds) held in the balance at the time of account closure will be returned if there are no restrictions in place. However, funds may be forfeited in cases of fraud.
11 Dispute Resolution and Complaints Process
For any dispute or complaint, please first contact us through our 24/7 live chat support or by email at [email protected]. We will review the matter and work to provide a resolution as quickly as possible.
cku9's decision will be considered final. Each complaint submitted will be fairly investigated before a decision is made. The relevant account may be temporarily suspended while the complaint is being processed.
12 Contact, Support and Amendments
12.1 Contact Us
If you have any questions or feedback about these Terms, please get in touch with us:
Live chat support
24 hours a day, 7 days a week
Support available in Bengali
Email support
[email protected]
Quick response guaranteed
12.2 Amendments to the Terms
cku9 may update these Terms as needed. Users will be notified of significant changes through their account or via a notice on the platform. Continued use of the platform after any changes will be taken to mean the updated Terms have been accepted.
For more details, visit our FAQ page or About Us page.
These Terms were last updated in January 2026. Previous versions are available on request.